Student Body for your studio

How Student Body works with your studio

If you already use a booking system, you can keep using it just as you do today. Your students won't need to change how they book classes.

What Student Body adds:

• A studio page where students can discover your studio, explore your classes, meet your instructors, and learn more about your space.
• Detailed class pages that explain what to expect, who each class is for, and what the experience feels like.
• More ways to get discovered by students looking for classes that fit their interests, schedules, and preferences.
• A studio dashboard where you and your team can manage your information and keep everything up to date.

How a student books

Student Body supports three ways to book a class:

You can choose how bookings work for each class and change this later.

If you'd like to accept bookings directly on Student Body, Part 5 explains how that works.

Keeping your schedule up to date

If your schedule is in Acuity, bsport, or YOGO, you can connect it to Student Body, and it will sync automatically every hour. When you add or reschedule a class there, those changes will appear on Student Body without any extra work from you. If you don't use one of these systems, you can schedule your classes directly on Student Body (chapter 13).

Chapter 11 explains which information syncs automatically and what you'll need to update yourself.

What Student Body costs

You'll find our current pricing on our pricing page at https://studentbody.pt/en/pricing.

If you have a question about what your studio would pay, email us at support@studentbody.pt.

What you'll need

Having these ready will make setting up your studio quicker. You can add or change any of them later.

About your studio

• The email address you'll use to sign in to Student Body.
• Your logo and photos of your studio and classes. Portrait images (2:3) work best.
• A short description of the studio, in your own words.
• Your website and Instagram account.

Your locations

• Your studio's address, including any important arrival details like door codes, buzzers, or floor numbers.
• Anything students should know before arriving, such as parking, changing rooms, or what to bring.

Your instructors

• Your instructors' names and email addresses, so they can create their own profiles.
• A photo and short bio for each instructor.
• Who you'd like to help manage your studio on Student Body, and which roles they should have (chapter 10).

Your classes

• If your schedule is in Acuity, bsport, or YOGO, your login or booking page details, so you can connect it (chapter 11).
• Your current class prices.
• Your cancellation policy.

Getting started, step by step

Here's how to get your studio set up and ready for students to discover, in seven simple steps.

Accessing your studio dashboard

Creating your studio

Studios join Student Body by invitation. To join, select "Request access" on studentbody.pt/studios and tell us about your studio. We'll email you an invitation with a link to create your studio.

Follow the link and sign in. You'll be taken to a page called "Create your studio," which walks you through a few short steps:

• Basics: Your studio's name and handle. Your handle becomes the web address of your studio page. The invite code from your invitation is filled in for you.
• Disciplines: The types of movement your studio offers.
• Location: Your studio's address. You can skip this and add your locations later (chapter 9).
• Details: A short description of your studio, your website and Instagram, and a public contact email.
• Team: Invite instructors who are already on Student Body, using their handle. You can also do this later (chapter 10).
• Import: Connect Acuity, bsport, or YOGO, or paste your schedule as a spreadsheet (CSV). If you don't use a booking system, skip this step and add your classes yourself (chapter 11).
• Review: Choose whether your studio should go live or stay a draft for now.

Selecting "Create studio" in the first step creates your studio as a draft. When you've finished the last step, you'll be taken to your studio dashboard.

Signing in. You don't need a password to use Student Body. You can sign in using a link sent to your email, or with Google or Apple. Make sure to use the same email address that received your invitation, because the invite code only works for that address. If you need to use a different email, contact us for a new invitation.

Finding your dashboard later

Go to app.studentbody.pt and sign in. Select your profile picture in the top-right corner, then select "Studio Dashboard." This will take you to your studio's Home page.

The dashboard at a glance

The menu on the left is divided into four sections:

"View profile" opens your public studio page, which is what students see. To make changes to your studio's information, go to "Studio profile" under Settings.

The bar at the top of your dashboard shows your studio's name, number of instructors, upcoming sessions, followers, and current status: Draft, Under review, or Live (chapter 14).

Getting to know your dashboard

The first time you open Home, you'll get a short tour of the dashboard and its features. You can take the tour again anytime by going to your Account page and selecting "Replay studio dashboard tour." You'll also find a small "?" on each card on the Home page. Select it for more information about what that card shows.

Who can access your dashboard

What you can see and manage depends on your role. Managers have access to everything except Locations, Share, Team, and Settings. Staff can access Home and Schedule.

You can find the full breakdown of permissions in Appendix B.

Reviewing your studio setup

Before going live, take a few minutes to review everything and make sure it's accurate.

Here's what to check:

1. Your public studio page: Select "View profile" in the menu to see what students will see. Check your studio description, photos, instructors, and address.
2. Settings → Studio profile: Review your studio's information and make any changes you'd like (chapter 8).
3. Your locations: Check that your studio's address and arrival instructions are correct (chapter 9).
4. Team → Team members: Review your instructors, including their photos and bios (chapter 10).
5. Library: Check your classes, including their names, descriptions, and the details that help students decide which classes are right for them (chapter 12).
6. Schedule: Make sure your classes appear on the correct days and times (chapter 13).

Your studio won't be publicly discoverable until you've requested to go live and we've approved it.

The studio agreement

The studio agreement will be the contract between your studio and Student Body. We're preparing it with our lawyers, so there's nothing to accept yet.

Once it's published, you'll find it under Settings → Studio profile, in the "Studio agreement" section. Only the studio owner will be able to accept it.

Your studio profile

Your public studio page is where students can get to know your studio, explore your classes, and find your instructors. You can manage everything that appears on this page under Settings → Studio profile.

When you're finished updating your studio profile, select "Save changes" at the bottom of the page.

A few tips for your studio profile

Your studio description
Think about what makes your studio special. What's the space like? Who are your classes for? What can students expect when they visit?

Keep it natural and easy to read, with short paragraphs. If you offer classes in more than one language, it's worth mentioning that too.

Students can translate your page, but it'll read best in the language you've selected under "Content language."

Your photos
Use real photos of your studio, instructors, and classes to give students a feel for your space. Portrait photos work best in the gallery, and we'd recommend avoiding stock images.

Your locations

Your locations are the places where your classes take place. Students can see the address, map, and arrival instructions on your studio page and individual class pages.

Go to "Locations" in your studio dashboard and select "Add location."

Here's what you'll need to complete:

• Name, Address, and City: These fields are required for every location.
• Address: Start typing and select the correct address from the suggestions. This automatically places your location on the map.
• Unit / floor: Add a room name, floor number, or other details to help students find the right space.
• Arrival details: Use "Getting here," "Parking," "How to get in," "Amenities," and "Accessibility" to add one detail per line. "How to get in" is especially helpful for new students, so include details like door codes, buzzers, or floor numbers.
• Show the exact location publicly: When this is on, students can see your full address and a map pin. When it's off, they'll see the general area until they book.
• Off-site event location: Use this for a space you borrow for an occasional event. It won't appear on your studio page.
• Timezone: Leave this set to "Inherit the studio's timezone" unless your location is in a different timezone.

If you have more than one location, set each class's default location in the class editor (chapter 12). Students will see which location each class takes place at.

Your team

Go to Team → Team members to see the instructors associated with your studio. Each instructor appears on your public studio page and on the classes they teach.

Adding instructors who aren't on Student Body yet

You can add instructors to your studio's roster even if they don't have a Student Body account. Under "Add people," select "Add someone not on the platform." Enter their name and disciplines, upload a photo, and confirm that they've agreed to be listed. They'll appear on your roster as a placeholder, marked "Unclaimed."

• Edit details: You can update a placeholder's photo, disciplines, and bio. Their name can't be changed here.
• Claim link: Sends an instructor a link to their email address so they can claim their placeholder profile. Their classes and teaching history will be linked to their new profile. Each link can only be used once and expires after 30 days.

Inviting instructors already on Student Body

If an instructor already has a Student Body profile, you can invite them to join your studio's roster. Under "Add people," search for their name or handle and select "Send invite." They'll receive a notification and an email inviting them to join your studio. Once they accept, they'll appear on your roster. You can also select "Generate invite link" to share a link directly. Each link can only be used once and expires after 30 days.

If you've already added an instructor as a placeholder and they have an existing Student Body profile, you may see "Possible match: [name]" on your roster. Select "Link profile" to connect the two.

Managing team roles and permissions

To change someone's permissions, open their profile on your roster and select "Role & access."

There are three additional settings for instructors who also manage their own classes:

• Can schedule at our locations: Allows the instructor to schedule their own classes at your studio's locations.
• Can take payment for their own classes here: Allows the instructor to accept payments for their own classes at your studio.
• Can edit class details: Allows the instructor to make changes to their own class information.

These settings only apply to instructors who publish and manage their own classes at your studio's locations. If that doesn't apply to your team, you can leave them turned off.

Connecting your schedule

If your schedule is in Acuity, bsport, or YOGO, you can connect it under Settings → Connected apps, and Student Body will keep it in sync every hour. Find your booking system below. If you don't use one of these, see "Adding your schedule yourself" at the end of this chapter.

Connecting Acuity

If your schedule is in Acuity, you can connect it and continue managing your classes there as usual.

1. Go to Settings → Connected apps and select "Connect Acuity." You'll be taken to Acuity to sign in and allow Student Body to access your schedule. Once connected, Acuity will send you back to Student Body.
2. Select "Sync & review." Student Body will import your classes, upcoming sessions, instructors, and locations. You'll also see which instructors have been matched to existing profiles and which are new.
3. Under "Not on the schedule," you'll find classes that don't have any upcoming sessions. Select any you'd like to import as drafts.
4. Check the box confirming that the instructors listed teach for your studio or have given permission to be included. New instructors will be added as placeholders.
5. Select "Confirm import" to finish.

Everything will be imported as a draft. You'll need to publish your classes (chapter 12) and make your studio live (chapter 14) before students can discover them.

Bookings will continue through Acuity, with each session linking directly to the corresponding booking page.

What syncs automatically

With "Keep my schedule in sync automatically" turned on, Student Body checks your Acuity schedule every hour. Here's what updates automatically:

• New sessions: Upcoming sessions for published classes will appear automatically.
• Schedule changes: Sessions moved or cancelled in Acuity will also be updated on Student Body.
• Availability: The number of available spots is refreshed.
• New classes: New class types added in Acuity will appear as drafts for you to review and publish.

What doesn't change

Some information stays exactly as you've set it up on Student Body, even when your Acuity schedule syncs.

• Your edits: Class names, descriptions, and other details you've updated on Student Body won't be overwritten by Acuity.
• New instructors: Classes from newly added instructors won't appear automatically. Select "Sync & review" again to import them.

To stop syncing your schedule, select "Disconnect." Your existing classes and sessions will stay on Student Body, but they'll no longer update automatically. To completely remove Student Body's access to your Acuity account, you'll also need to remove Student Body from your connected apps in Acuity.

Connecting bsport

If your schedule is in bsport, you can connect it and continue managing your classes there as usual.

1. Go to Settings → Connected apps and choose BSport. Paste the link to the page on your website where your bsport booking calendar is embedded, the page your students use to book. You can also enter your bsport company ID instead.
2. Select "Sync & review." Student Body will show the classes, upcoming sessions, instructors, and locations it found, and which instructors have been matched to existing profiles.
3. Under "Not on the schedule," select any classes without upcoming sessions that you'd like to import as drafts.
4. Check the box confirming that the instructors listed teach for your studio or have given permission to be included. New instructors will be added as placeholders.
5. Select "Confirm import" to finish.

Your classes will be imported as drafts, unless you check "Publish imported classes immediately." Bookings will continue through bsport, with each session linking directly to its booking page.

With "Keep my schedule in sync automatically" turned on, Student Body checks your bsport schedule every hour. New sessions for published classes appear automatically, and new classes arrive as drafts for you to review. Classes from newly added instructors won't appear until you select "Sync & review" again.

To stop syncing your schedule, select "Disconnect." Your existing classes and sessions will stay on Student Body.

Connecting YOGO

If your schedule is in YOGO, you can connect it and continue managing your classes there as usual.

1. Go to Settings → Connected apps and choose YOGO. Paste the link to your YOGO booking page, or to the page on your website where your YOGO calendar is embedded.
2. Select "Sync & review." Student Body will show the classes, upcoming sessions, instructors, and locations it found, and which instructors have been matched to existing profiles.
3. Under "Not on the schedule," select any classes without upcoming sessions that you'd like to import as drafts.
4. Check the box confirming that the instructors listed teach for your studio or have given permission to be included. New instructors will be added as placeholders.
5. Select "Confirm import" to finish.

Your classes will be imported as drafts, unless you check "Publish imported classes immediately." Bookings will continue through YOGO, with each session linking directly to its booking page.

With "Keep my schedule in sync automatically" turned on, Student Body checks your YOGO schedule every hour. New sessions for published classes appear automatically, and new classes arrive as drafts for you to review. Classes from newly added instructors won't appear until you select "Sync & review" again.

To stop syncing your schedule, select "Disconnect." Your existing classes and sessions will stay on Student Body.

Adding your schedule yourself

If you don't use Acuity, bsport, or YOGO, you can still bring your schedule to Student Body in one of two ways:

• Paste your schedule: Go to Settings → Connected apps, choose "Manual import," and paste your schedule as a spreadsheet (CSV).
• Add your classes directly: Create each class in your Library (chapter 12), then schedule its sessions (chapter 13).

A schedule added this way doesn't sync with anything, so make any changes directly on Student Body, on your Schedule.

Your classes

Your Library is where you can view and manage all your classes. Each class has its own card showing whether it's a Draft or Published, and where students can book.

A class is the type of experience you offer, like Barre Sculpt. A session is a specific date and time when that class takes place. You can find upcoming sessions in your Schedule (chapter 13).

Publishing your classes

Before you can publish a class, you'll need to add:

• Class details: A name, class type, duration, and short description.
• Booking information: A booking link and price, as listed on your own website.
• Location and capacity: A default location and the number of available spots.

Most of this information will already be filled in for classes imported from your booking system. To publish your classes:

• One class: Open the class in your Library and select "Publish" at the bottom of the editor.
• Multiple classes: Select the classes you want to publish in your Library, then select "Publish."

You can also publish imported classes from the "Imported classes aren't live yet" section after reviewing their prices.

The class editor

To edit a class, open it from your Library. The editor is divided into six tabs:

Class type
Your class type determines where your class appears when students browse Student Body. Choose the option that best describes your class: Yoga, Pilates, Strength, Dance, Meditation, Cycling, Barre, Movement, or Sound Healing.

Language
Each class has a primary language. Students browsing Student Body in another language can translate your class information.

Helping students find the right class

The "Discovery & alignment" tab is optional, but it's one of the best ways to help students understand what your class is actually like.

Here, you can share details like the intensity, difficulty level, and overall atmosphere of your class. This helps students decide if it's right for them and helps Student Body recommend it to people who might enjoy it.

• Feel & Atmosphere: Your class's intensity, difficulty level, overall atmosphere, and how students might feel afterward.
• Difficulty: What makes the class challenging and what support is available. Be specific about what students can expect.
• Fit: Who the class is great for and who it might not be right for.
• Expectations: What students can expect during class, including how the session is structured.
• Music: Whether music is part of the experience and what students can expect to hear.

Think about how you'd describe your class to someone who's never been before. Be honest about what to expect, and don't feel like you need to complete every field.

The Publish tab shows how complete your class page is and offers suggestions for anything you might want to add.

Your schedule

Your Schedule shows all upcoming sessions at your studio, with options to view them by week or month. Each session includes the class, instructor, time, and available spots.

If your schedule syncs with a connected booking system (chapter 11), changes to session times, dates, and cancellations should always be made there.

Managing individual sessions

You can make a few changes to individual sessions directly on Student Body:

• Taught by: Change the instructor for a specific session if they're different from the class's usual instructor.
• Co-teachers: Add additional instructors teaching alongside the main instructor.
• View session page: See what students will see when they view that session.
• Edit class: Open the class editor to update the class details (chapter 12).

Scheduling classes directly on Student Body

You can also schedule classes that aren't in your booking system, such as a one-off workshop or special event.

• One-time sessions: Open the class in your Library and select "Schedule Class" to choose a date and time.
• Recurring classes: Go to Schedule and select "Propose recurring class." Choose the class, day and time, location, instructor (or instructors), capacity, and dates.

Recurring classes automatically have sessions scheduled for the next eight weeks.

Instructor requests

If you've given instructors permission to schedule classes at your locations, they'll be able to send requests to use those spaces.

You'll find these requests on your Home page under "Location requests," where you can choose to:

• Approve: Accept the instructor's request.
• Always allow: Let the instructor schedule classes at your location without requesting approval each time.
• Decline: Reject the request.

Getting approved

Getting ready to go live

On your Home page, you'll find a "Launch readiness" checklist with seven steps to complete before your studio can go live.

The checklist updates automatically as you complete each step:

1. Add a studio bio: Write a short introduction to your studio.
2. Add a studio photo: Upload your logo or a photo of your space.
3. Add a location: Add at least one location where your classes take place.
4. Publish your first class: Make sure at least one class is ready for students to discover.
5. Schedule a session: Add at least one upcoming session.
6. Invite an instructor: Add at least one instructor to your team.
7. Set your profile to public: Request to make your studio visible to students.

Each step has a "Take me there" link that takes you directly to where you can complete it.

Asking to go live

Once you've completed the first six steps, you're ready to request approval. You can do this in two ways:

• From Home: Select "Make studio public."
• From Settings: Go to Settings → Studio profile, find "Visibility," select "Public," and press "Save changes."

Once you've requested approval, your studio's status will change from "Draft" to "Under review." You'll see this at the top of your dashboard and on your Home page.

While we review

Our team will review your studio profile and schedule, usually within a day. While your studio is under review:

• Your studio page: Anyone with a direct link can view your studio profile.
• Your classes: Class pages aren't available yet, and students can't book through Student Body.
• Discover and search: Your studio won't appear in search results or Discover until it's approved.

Once approved, you'll receive an email and notification letting you know your studio is live. Your published classes and studio profile will then appear in Discover and search.

Sharing your studio

Your studio has its own page on Student Body at studentbody.pt/[handle], making it easy to share your classes, schedule, and studio information. You'll find more ways to share your studio under "Share" in your dashboard.

If your studio uses Squarespace, add a Code block where you'd like your schedule to appear, then paste in the code from Student Body.

Your schedule will stay up to date automatically.

Keeping everything up to date

If your schedule syncs from Acuity, bsport, or YOGO, most updates happen automatically every hour (chapter 11). If you schedule classes directly on Student Body, make your changes on your Schedule (chapter 13). We recommend checking your studio page about once a month to make sure your photos, instructor profiles, and studio information are still up to date.

If your schedule syncs from a connected booking system, a few things to keep in mind:

• Update your schedule in your booking systemMake changes to session dates, times, and cancellations there. They'll automatically update on Student Body within the hour.
• New class typesNew class types added there will appear as drafts in your Library. Review the details and publish them when they're ready.
• New instructorsClasses taught by new instructors won't import automatically. Go to Settings → Connected apps and select "Sync & review" to bring them in.
• Editing class detailsYou can update class names and descriptions directly on Student Body without worrying about the hourly sync overwriting your changes. However, a content refresh from Acuity or bsport ("Refresh from Acuity" or "Refresh descriptions & images") will replace those details.

Your students and their feedback

Your audience

Students can follow your studio on Student Body to stay connected and receive updates from your studio.

You'll find your followers under Insights → Audience.

Students can choose how their names appear to studios, either their full name or their first name and last initial. You'll only see their email address or phone number if they've chosen to share that information.

Communicating with students

There are two ways to communicate with students through Student Body:

• Message audience: Send announcements to all your followers or a selected group. These are one-way messages, so students can't reply. Groups must have at least five people, and you can send up to 10 announcements per day.
• Student questions: Students can select "Ask a question" on your studio page to contact you. You'll receive a notification when a question comes in.

Feedback

After attending a class, students who booked through Student Body can share feedback about their experience.

You'll find this under Insights → Feedback, where you can see what students appreciate about your studio, what could be improved, and any comments they've shared.

Some positive feedback may also appear as quotes on your public studio page. You can choose to hide these under "Student quotes on your public pages."

Your numbers

Insights → Overview gives you a picture of how your studio is doing over the last 12 weeks, including bookings, attendance, class capacity, followers, and returning students.

For a closer look, Insights → Reports lets you export your data as a spreadsheet (CSV) for 30, 90, or 365 days, or download a printable report.

Team → Activity keeps a record of changes made in your studio's console, so you can see who changed what.

If your classes book through your existing booking system, Student Body can show you how students are discovering your classes and finding their way to your booking page.

• Home: "Sent to your booking page" shows how many times students clicked "Book on [studio name]" this week, compared with the previous week.
• Insights → Overview → Reach
  See how students move from discovering your studio to opening your booking page.
  • Views: Visits to your pages from students who have accepted analytics cookies. Actual visits may be higher.
  • Link opens: The number of times students opened your booking page from Student Body.
  • "Said they booked" and "Confirmed bookings": What students report after returning from your booking page.
  • "From your website": Clicks on the Book button in the schedule embedded on your website, tracked separately.
• Fill rate and seats filled: Shown on Home and in Insights, using your booking system's booking and capacity data from the most recent sync.

Bookings, attendance and revenue in Insights count only bookings made directly through Student Body. Bookings taken through your existing booking system stay in that system. You can still see your class fill rates and how students discover your studio and interact with your booking links.

What your students see

Worth sharing with your front desk team, so they know what students see and how the booking process works.

• Finding youStudents can discover your studio through Discover, search, the map, or a link you've shared. They can browse on app.studentbody.pt, on their phone or computer.
• Your studio pageStudents can explore your story, photos, instructors, locations, schedule, and follow your studio for updates.
• A class pageStudents can see what a class feels like, who it's for, who's teaching, where it takes place, and when it's happening. They can also translate the page into their preferred language.
• BookingWhen a student selects "Book on [studio name]," they're taken directly to that class in your booking system to complete their booking. The booking happens in your booking system, not Student Body.
• Signing in firstStudents who aren't signed in will be asked to sign in or create a free account before booking. Students booking through the schedule embedded on your website go directly to your booking system.
• "Did you book?"When students return to Student Body, we ask whether they completed their booking. Their response helps us understand how often Student Body leads to bookings.

What your instructors see

• Their profile: Every instructor on your roster has a Student Body profile that appears on your studio page and on the classes they teach.
• Claiming a profile: Instructors you've added as placeholders can claim their profiles using the "Claim link" you send them (chapter 10). Once claimed, they can add their own photo and bio, and their classes come with them.
• Teaching elsewhere: Instructors who work at other studios or run their own classes can bring everything together on one profile. Classes at your studio remain managed by your studio.
• Dashboard access: Instructors with the Member role can't access your studio dashboard. If they need access, you can give them a Manager or Staff role (chapter 10).

Your Stripe account

Students who book classes directly on Student Body pay through Stripe, into your own Stripe account. Your studio is the seller, and Student Body never holds your money.

Stripe charges its standard processing fees and sends payouts to your bank account according to the schedule you choose.

To get started, open Settings → Studio profile, find the "Payment account" section, and select "Set up payments." Stripe will guide you through signing in or creating an account, then adding your business and bank details.

Once setup is complete, the section shows "Connected to Stripe." Select "Manage on Stripe" to view your payouts, statements, receipts, and disputes.

How students pay: Students can pay by card, with a card saved to their Student Body account, or with Apple Pay or Google Pay on the web. MB WAY is also available if you've enabled it in your Stripe account.

Taking bookings on Student Body

1. Connect Stripe: Make sure your payment account shows "Connected to Stripe" (chapter 21). You'll need this before you can accept paid bookings.
2. Choose a class: In the Library, open "Confirm prices" and select "Make bookable here" for the class you want to offer.
3. Set your price: Choose how much students will pay to book the class.
4. Choose your seats: Set "Seats sold on Student Body" to the number of places you want to make available for booking here.

Prices. Classes can be free, have a fixed price, or accept donations. Fixed-price classes can have one price or multiple ticket options, such as early bird and standard, each with its own price and optional seat limit.

Packs and discount codes

Class packs

Open Settings → Packs to create a class pack. Students purchase a set number of credits upfront and use one credit each time they book an eligible class.

• Pack details: Add a name, number of credits, price (EUR), and validity period. Leave the validity field empty if the pack doesn't expire. We recommend 90 days, though longer periods may work better for some packs.
• Eligible classes: Packs work with fixed-price classes that accept bookings on Student Body. To exclude a class, turn off "Class packs" in its editor.
• Ticket options: Classes with multiple ticket options can't be booked using pack credits.
• Archiving packs: Select "Archive" to stop selling a pack. Editing or archiving a pack won't affect credits students have already purchased.

Students can purchase class packs directly from your studio page.

Discount codes

Open Settings → Discounts to create discount codes for your classes.

• Code: Choose the code students will enter when booking.
• Discount: Select a percentage or fixed amount (EUR).
• Applies to: Choose whether the code works for every class or a specific class.
• Usage limits: Set the total number of uses and how many days the code remains valid.
• Per-student limit: Each student can use a code once.
• Complimentary bookings: A 100% off discount code can be used to offer a free place in a class.
• Editing codes: Once created, a code's terms can't be changed. Create a new code instead. Codes that have already been used can be switched off, but not deleted.

Bookings, check-in, cancellations and refunds

Bookings

Open Bookings to see everyone who has booked a class through Student Body, including their ticket, booking date, and any discounts applied.

Filter bookings by "Upcoming" or "Past," or by active and cancelled bookings.

Check-in

Open a session in Schedule and select "View class list & check in," or select "Run check-in" from Home. You can check students in three ways:

• Individual check-in: Tap a student's name to mark them present, or select "Mark all present" to check in everyone at once.
• Walk-ins: Select "Add walk-in" for someone who arrives without a booking.
• QR code check-in: Select "Show QR code" and let students scan it with their phone cameras to check themselves in.

Students who haven't been marked present are automatically counted as no-shows 24 hours after their class.

Cancellations

• When a student cancels: If they cancel within the free-cancellation window, they'll receive a full refund or have their pack credit returned. After that window, they won't receive a refund or credit. The window is set for each class, or uses your studio's default under Settings → Studio profile (24 hours by default).
• When you cancel a session: Select "Cancel session" in Schedule. Everyone booked into that session receives a full refund or has their pack credit returned, regardless of the cancellation window.

Refunds

Go to Settings → Payments to see recent payments and issue refunds.

• Full refunds: Select "Refund" to return the full amount and release the student's place in class.
• Email notifications: Select "Don't email the student" if you'd prefer to contact them yourself.
• Partial refunds: Process these directly in Stripe. Student Body records the partial refund, and the student keeps their place in class.

Disputes and chargebacks are handled in your Stripe account.

Booking notifications

To receive an email whenever someone books or cancels a class on Student Body, go to Settings → Studio profile, turn on "Booking activity to your inbox," and enter the email address where you'd like to receive notifications.

Invoices and taxes

When a student books a class through Student Body, the payment goes to your studio. You're responsible for issuing invoices or faturas, just as you would for bookings made directly through your studio.

Student Body sends students a booking confirmation showing what they paid and who they paid, but this isn't a tax invoice.

Continue issuing faturas through your usual certified invoicing software.

To help reconcile your payments, you can use:

• Settings → Payments: View individual payments and refunds.
• Stripe: Access payment reports, fees, and payouts.
• Reports: Export your booking and payment data as spreadsheets.

Your accountant can help you determine how these sales should be recorded.

Your data

What you see about students: Students choose how their names appear to studios, either in full or as a first name and initial. You'll only see their email address or phone number if they've agreed to share their contact details with studios, or if you've entered those details yourself.

Exporting your data: Go to Reports → All your studio's data to download a copy of the information Student Body holds for your studio, including:

• Your studio profile, locations, team, classes, and sessions.
• Bookings, attendance, and waitlists.
• Class packs, discount codes, messages, feedback, connections, and settings.

Only the studio owner can download the full export.

When we access your dashboard: If someone from Student Body opens your dashboard to help with a support request, you'll see it recorded under Team → Activity as "opened your dashboard as Student Body support."

Closing your studio: Go to Settings → Studio profile → Close the studio to see what will be removed and what will remain. You'll need to enter your studio's handle to confirm.

Getting help

There are a few ways to reach us if you need a hand:

• Email: Write to support@studentbody.pt. We aim to respond within two working days.
• In the app: Go to your Account page and select "Contact support."
• Service status: Visit status.studentbody.pt to check whether Student Body is experiencing any issues. You can also subscribe to email updates.

When contacting support, let us know which studio and page you're working on, what you expected to happen, and what happened instead. A screenshot is always helpful.