Complaints & Dispute Resolution

If you have a complaint, you may use Portugal’s Electronic Complaints Book (Livro de Reclamações Eletrónico), available at: www.livroreclamacoes.pt

In accordance with applicable law, Student Body, Lda. also provides information on alternative dispute resolution mechanisms for consumer disputes.

In the event of a consumer dispute, you may turn to an alternative consumer dispute resolution entity. More information is available at: www.consumidor.gov.pt